JOIN SAP C-OCM-2503 TO CLINCH IN YOUR CERTIFICATION

JOIN SAP C-OCM-2503 TO CLINCH IN YOUR CERTIFICATION

JOIN SAP C-OCM-2503 TO CLINCH IN YOUR CERTIFICATION

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SAP Certified Associate - Organizational Change Management Sample Questions (Q31-Q36):

NEW QUESTION # 31
What are success factors for the different dimensions of the change management framework? Note: There are
3 correct answers to this question.

  • A. Regarding change strategy, it is important to fulfill the expectations towards change management.
  • B. Regarding change realization, it is important to actively support the business units in the development of a new operating model.
  • C. Regarding change leadership, it is important to establish stakeholder management as an ongoing activity.
  • D. Regarding change effectiveness, it is important to use a balanced combination of change effectiveness measures.
  • E. Regarding change communication, it is important to develop a compelling, comprehensive change story.

Answer: B,C,D

Explanation:
SAP's OCM framework includes dimensions like realization, leadership, and effectiveness. Option A is correct because change realization involves supporting business units to adopt new models post- implementation. Option C is correct as change leadership requires ongoing stakeholder management to sustain support. Option D is correct because effectiveness relies on diverse metrics (e.g., adoption rates, satisfaction) to assess impact. Option B is vague and not a specific success factor-meeting expectations is an outcome, not a driver. Option E, while important, is a communication tactic, not a framework-wide success factor.
Extract from SAP OCM Concepts: Success factors in SAP OCM include support for realization, continuous leadership, and robust effectiveness measures (SAP OCM Framework).


NEW QUESTION # 32
What is the difference between the high-level and the detailed change impact analysis?

  • A. The high-level change impact analysis is scheduled in the SAP Activate Realize phase, whereas the detailed change impact analysis is scheduled in the SAP Activate Explore phase.
  • B. The high-level change impact analysis focuses on the as-is processes, whereas the detailed change impact analysis focuses on the to-be processes.
  • C. The high-level change impact analysis is conducted on a business unit level, whereas the detailed change impact analysis is conducted on a business process level.
  • D. The high-level change impact analysis is facilitated by the change manager, whereas the detailed change impact analysis is facilitated by the project lead.

Answer: C

Explanation:
The high-level CIA provides a broad overview, while the detailed CIA dives deeper. Option B is correct because the high-level analysis assesses impacts at a business unit level (e.g., departments affected), while the detailed analysis drills down to specific processes (e.g., order-to-cash changes). Option A is incorrect-both are typically facilitated by the change manager. Option C is incorrect; both analyses consider as-is and to-be states, but the high-level is less granular. Option D is incorrect-high-level CIA occurs in Prepare/Explore, detailed in Explore/Realize, not as specified.
Extract from SAP OCM Concepts: High-level CIA is broad and unit-focused, while detailed CIA is process- specific (SAP Activate, OCM Workstream).


NEW QUESTION # 33
The project lead initiates a series of info sessions in some teams as a reaction to resistance towards the upcoming implementation of a new cloud solution. Unfortunately, these info sessions do not reduce the level of resistance. What is the probable root cause?

  • A. Lacking options for the users to raise questions during the info sessions
  • B. Lacking commitment of the top management regarding the info sessions
  • C. Lacking involvement of the change manager in the planning and conduction of the info sessions
  • D. Lacking analysis of the underlying reasons for resistance towards the new cloud solution

Answer: D

Explanation:
Resistance in SAP cloud projects (e.g., to S/4HANA standardization) often persists if root causes aren't addressed, and info sessions alone may fail. Option B is correct because without analyzing why users resist- e.g., fear of losing control (cloud hosting), process mismatch (standardization), or skill gaps (new UI)- sessions become generic, missing the mark. For instance, if resistance stems from data security concerns, a session on "project benefits" won't help without tackling that fear directly; analysis (e.g., via surveys) could reveal this, enabling targeted messaging.
Option A is incorrect-while Q&A options improve engagement, their absence doesn't inherently sustain resistance; content relevance does. Option C is incorrect; the change manager's involvement enhances execution, but the project lead can run sessions-lack of analysis, not personnel, is key. Option D is incorrect-top management commitment boosts credibility, but resistance persists if underlying issues remain unaddressed. SAP OCM stresses understanding resistance drivers for effective intervention.
"Resistance persists without analyzing its root causes; info sessions must address specific concerns identified through stakeholder feedback to be effective" (SAP OCM Framework, Resistance Management).


NEW QUESTION # 34
Why is it important to map the new SAP roles and responsibilities to the business users impacted by a cloud implementation?

  • A. It allows the change manager to collect important information for developing the new operating model.
  • B. It is the foundation for developing personas and defining stakeholder-specific communication activities.
  • C. It ensures that users are granted access only to the data, transactions, and system functionalities essential for their job roles.
  • D. It contributes to reducing costs for both training activities and the IT infrastructure to be provided.

Answer: C

Explanation:
Mapping SAP roles and responsibilities to business users, typically done in the Realize phase, is a critical technical and security step in SAP cloud implementations. Option C is correct because it ensures users receive role-based access (e.g., via SAP's authorization profiles) limited to what their job requires-such as a sales rep accessing only sales transactions, not financial reporting. This prevents unauthorized access, enhances security, and aligns with SAP's best practices for system governance, reducing risks like data breaches or operational errors. For example, in S/4HANA Cloud, roles like "SAP_BR_SALES_REP" are mapped to specific users to control functionality access, a process tied to security and compliance.
Option A is incorrect because role mapping is a technical task for system access, not a foundation for personas (fictional stakeholder profiles) or communication, which rely on broader stakeholder analysis.
Option B is incorrect-developing the operating model (organizational structure/processes) is a higher-level task informed by process design, not user role mapping, which is more granular. Option D is incorrect; while role mapping might indirectly optimize training scope or infrastructure use, cost reduction isn't its primary purpose-security and efficiency are. SAP OCM integrates this mapping with enablement but prioritizes its role in access control.
"Mapping SAP roles to business users ensures access is restricted to essential data and transactions, aligning with security standards and supporting efficient system use" (SAP Activate, Enablement and Security Integration).


NEW QUESTION # 35
The results of a business readiness test reveal relatively low ratings across all survey topics for one business unit compared to other units. What is the recommended next step for the change manager to mitigate the risk of low readiness for this unit?

  • A. Schedule a short workshop with project management to develop mitigation activities to improve the business readiness for this unit.
  • B. Set up a call with the assigned change agents to discuss the results and develop mitigation activities to enhance the business readiness.
  • C. Arrange a meeting with the project sponsor, local management, and selected users to discuss the results and develop mitigation activities.
  • D. Organize a workshop with project management, local management, and assigned change agents to discuss results and better understand the specific needs.

Answer: D


NEW QUESTION # 36
......

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